For the purposes of this regulation, the following meanings are used:
Buyer - a natural person, a legal person or a defective legal person,
Consumer - a natural person who enters into a sales contract with the Seller that is not directly related to his business or professional activity;
Regulations - these regulations are available at
Store - online shop at https://case-foryou.com/
Verkäufer – SkopLine NIP: 9731071870 REGON 386411304 Michał Skopiński ul.Strumykowa 21A/3 65-101 Zielona Góra, Poland.
Through the store, the seller conducts retail sales and offers electronic services to buyers. The store allows the buyer to purchase products that are displayed on the store's pages.
In order to use the store, especially to make an in-store purchase, it is not necessary to meet the specific technical requirements of the buyer's computer or other equipment. Sufficient are:
Standard operating system
Standard web browser
have an active email address.
The buyer is not allowed to shop anonymously or under a pseudonym in the store.
When using the shop, it is forbidden to provide illegal content, in particular by sending such content using forms available in the store.
All product prices listed on the shop's website are gross prices.
SERVICES BY ELECTRONIC MEANS
The seller offers the buyer electronic services via the store.
The basic service that the seller makes electronically available to the buyer is to give the buyer the opportunity to place an order in the store. You can order without creating an account in the store.
If the buyer decides to open an account in the store, the seller also offers the buyer an electronic service consisting of the creation and maintenance of an account in the store. The account stores the details of the buyer and the history of the orders they have placed in the store. The buyer logs into the account with his email address and the password he has defined.
Creating an account in the store is done by filling out and submitting the registration form using the store's automatic mechanism. By submitting the registration form, a contract for maintaining an account in the shop is concluded between the buyer and the seller. The contract is concluded for an indefinite period and the buyer can terminate this contract at any time with immediate effect by deleting the account.
Services are provided electronically to the buyer free of charge. Purchase contracts concluded through the store are paid for
In order to ensure the security of the buyer and the transmission of data in connection with the use of the business, the seller takes technical and organizational measures that are appropriate to the degree of risk to the security of the services provided, in particular measures to record and change personal data To prevent data from being accessed by unauthorized persons.
The seller takes measures to ensure the proper functioning of the business. The buyer should inform the seller of any irregularities or malfunctions in the business.
The buyer can send any complaints related to the functioning of the store by email to the email address email@example.com. In the complaint, the buyer should indicate the first and last name, the address for correspondence, as well as the nature and date of the irregularities related to the functioning of the store. The seller will investigate all complaints within 14 days of receipt of the complaint and inform the customer of the processing to the email address of the person making the complaint.
The buyer can place an order as a registered customer or as a guest.
The registered customer is the buyer who has an account in the store. The buyer can create an account on the "My Account" tab or when ordering.
To place an order, the buyer is obliged to take the following steps:
Select the product or products that are the subject of the order by clicking the "Add to Cart" button.
In the shopping cart view, click the "Proceed to checkout" button.
Log into your account in the store, create an account, or select “Buy as Guest”. This does not apply to the buyer who has logged into his account before starting the order.
Enter the address for sending the order and invoice details. If the buyer has previously added certain information to the account, they can select that information without having to fill it in again or provide any other information.
Choose the shipping method and payment for the order.
Read the terms and accept them - the buyer will only accept the terms if he has read the content and actually accepts its terms; Accepting the provisions is voluntary, but required in order to place an order.
Click the “Buy and Pay” button.
If the buyer has selected the payment method for the order in the form of a payment through the tpay.com website, after clicking the “Buy and Pay” button, the buyer will be redirected to the transaction page of the tpay.com website to complete the payment for the Order. After the payment has been made, the buyer is redirected back to the store page with the order confirmation. At this point, the sales contract for the products covered by the order is deemed to have been concluded between the buyer and the seller.
If the buyer has chosen a payment method for orders other than payment via tpay.com, he will be redirected to the order confirmation page immediately after clicking the "Buy and Pay" button. At this point, the sales contract for the products covered by the order is deemed concluded between the buyer and the seller.
The buyer must provide real personal data in the order form. The buyer is responsible for providing incorrect personal information. The seller reserves the right to suspend the execution of the order if the buyer has provided incorrect data or if the data give rise to legitimate doubts on the part of the seller as to their accuracy. In this case, the buyer will be informed of the seller's doubts by phone or email. In this case, the buyer has the right to clarify all circumstances related to checking the accuracy of the data provided. In the absence of data enabling the seller to contact the buyer, the seller will provide all explanations after the buyer has contacted the buyer.
The buyer declares that all the data provided by him in the order form are true, while the seller is under no obligation to verify their accuracy and correctness, despite having such permission in accordance with paragraph 6 above.
DELIVERY FORMS AND PAYMENT METHODS
The buyer can choose from the following forms of order delivery:
Ups.pl courier delivery, cost 30 PLN, approximate delivery time: 3-7 working days from the time of order completion,
The buyer bears the costs of delivery, unless the seller specifies otherwise in the shop.
The buyer can choose from the following payment methods:
Transfer to the seller's bank account,
Payment via tpay.com (fast internet transfers).
After the buyer has placed the order according to the procedure described in § 4 of the regulation, an order confirmation will be sent to the buyer's email address.
If the buyer has chosen the payment method in the form of a transfer to the seller's bank account, he is obliged to pay the order within 7 days of the conclusion of the contract.
The execution of the order consists in the preparation of the shipment to the buyer. The order is considered completed when the order is ready for dispatch.
Delivery time up to 7 working days from the time the payment is credited to the seller's account.
If the order contains more than one product, the delivery time will be the longest time indicated in the description of the product included in the order.
The delivery time is counted from the time of payment for the order, unless the buyer has chosen the method of payment for delivery - then the duration of the order is counted until the conclusion of the contract.
After completing the order, the seller will send an order confirmation to the buyer's email address and begin sending the order to the buyer.
The order will be sent to the buyer in the manner chosen by the buyer in accordance with Section 4 (1). 1 of the regulations.
The delivery time of the order to the buyer depends on the shipping method chosen by the buyer and is counted from the contract date in accordance with Section 6 (1). 3 of the ordinances.
TERMINATION OF THE CONSUMER CONTRACT
A consumer who has concluded a distance contract with the seller has the right to withdraw from the contract without giving any reason within 14 days of taking possession of the purchased item.
The right to withdraw from the contract does not apply to the contract:
where the subject of the service is a non-prefabricated item that is manufactured according to the consumer's specifications or meets his individual needs (Article 38 paragraph 3 of the law of 30 May 2014 on consumer rights)
In order to withdraw from the contract, the consumer must inform the seller of his decision to withdraw from the contract by means of a clear statement - for example by a letter by post, fax or e-mail.
The consumer can use the model withdrawal form available in the withdrawal form, but this is not mandatory.
In order to meet the deadline to withdraw from the contract, it is sufficient if the consumer provides information about the exercise of the consumer right to withdraw from the contract before the deadline for withdrawing from the contract.
The consumer is obliged to return the product to the seller or to hand it over to a person authorized by the seller in order to collect it immediately, but no later than 14 days after the day on which he withdrew from the contract, unless the seller has offered to pick up the item yourself. In order to meet the deadline, it is sufficient to return the product before it expires.
The consumer bears the direct costs of returning the item.
In the event of withdrawal from the contract, the seller will reimburse the consumer for all payments received from the consumer, including the cheapest cost of delivery of the products available in the store (if the cost has been borne by the consumer), immediately and in any case no later than 14 days after the day , on which the seller was informed about the service Right of withdrawal. Refunds will be made using the same payment methods that the consumer used in the original transaction, unless the consumer has expressly agreed to another solution. In any case, the consumer will not incur any fees in connection with the form of reimbursement.
If the seller has not offered to collect the item from the consumer himself, he can withhold reimbursement of payments received from the consumer until he receives the item back, or the consumer can provide proof of the return, whichever occurs first.
The consumer is responsible for reducing the value of the product as a result of using the product in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the product.
LIABILITY FOR ERRORS
The seller is obliged to provide the buyer with a faultless product.
The seller is liable to the buyer if the product sold shows a physical or legal defect (warranty for defects).
If the product sold is defective, the buyer can:
Request replacement of the product for a faultless one,
request that the defect be removed,
submit a price reduction declaration,
submit a declaration of withdrawal from the contract.
If the buyer discovers a defect in the product, he should inform the seller about it, at the same time state his claim regarding the defect or provide a statement of the relevant content.
The buyer can use the complaint form available in the complaint form, but it is not mandatory.
The buyer can contact the seller both by post and by email.
The seller must respond to the complaint submitted by the buyer within 14 days from the date of submitting the complaint using the means of communication with which the complaint was submitted.
Details of the seller's guarantee for defects are based on the provisions of the Civil Code (Articles 556 - 576).
PERSONAL DATA AND COOKIES
EXCEPTIONAL COMPLAINTS AND CLAIM INVESTIGATION PROCEDURES
The seller undertakes to submit all disputes related to the sale of goods through mediation. Details are determined by the conflicting parties.
The consumer has the option of using out-of-court methods to deal with and redress complaints. Among other things, the consumer has the option:
with reference to a permanent amicable consumer court with the request to settle the dispute arising from the concluded sales contract;
- requesting the Provincial Trade Inspectorate to initiate a mediation process regarding the amicable settlement of the dispute between the buyer and the seller;
Use the support of a poviat (communal) ombudsman or a social organization whose legal duties include consumer protection.
More detailed information on out-of-court investigation and redress of complaints is available from the consumer on the website http://polubownie.uokik.gov.pl.
The consumer can also use the ODR platform, which is available at http://ec.europa.eu/consumers/odr. The platform is used to settle disputes between consumers and entrepreneurs who seek an out-of-court settlement of a dispute about contractual obligations from an online sales contract or a contract for the provision of services.
The seller reserves the right to introduce and withdraw offers and promotions and to change the prices of products in the store, without prejudice to the rights acquired by the buyer, in particular the contractual conditions concluded before the change.
The seller reserves the right to make changes to the provisions. Agreements that were entered into prior to the change in the terms are subject to the terms in force at the time the agreement is entered into.
Buyers who have an account in the store each time the rule is changed, the log will be emailed to the email address assigned to the account. In the absence of acceptance of the content of the new provisions, the buyer has the right to terminate the account contract at any time by deleting the account or by providing the seller with a corresponding statement in any form to terminate the account contract.
These provisions apply from February 24, 2020.